FAQ

1. Design & Fonts

 

What fonts do you have?

We have a collection of fonts, available upon request at any time. 

I have my own fonts for my wedding stationery. Can you use my fonts instead?

If they are free to download, we are happy to make the switch to your fonts. However, if we are required to purchase the font, this fee will fall on the client. Most fonts are around $20.

When will you restock ____ style/flower?

Flowers and foliage are seasonal, however we try to keep our most popular choices in stock year-round. Feel free to contact us for our current collection.

Can you do custom flowers in your place cards?

At this time, no. Only our set designs are available.

2. What else do you sell?

Do you make bar menus or table numbers?

No, we don't make these types of signs at this time.

Do you sell signs 18x24" signs?

No, we do not make 18x24" signs anymore. 

Do you make seating charts?

No. If you're interested in seating charts, consider upgrading your place cards to escort cards. Guests would find their name card in front of the reception area. Their card will contain their table number. This way, they know which table they're sitting at plus they get a free wedding favor, customized with their name.

3. Shipping Questions

My event is on ______. Will you be able to make this in time for me?

It's best to order well in advance of your date, but 95% of the time, we can accommodate rush deadlines! We work quickly to make sure you get your custom signage in time for your big day. Please email us directly with this inquiry: hello@lightandlilac.com

I have some last-minute RSVPs. Can I add a few more place cards? Can I keep my discounted rate?

Of course! We expect last-minute additions to place cards. If you purchased in a discounted bracket (e.g., you ordered 100 place cards, which is $8.50 each), and you'd like to add a few more place cards, please contact us so we can give you a personalized coupon code to reflect your discounted rate upon checkout. If you fall under the $35 minimum for free domestic shipping, we will provide you a coupon for free shipping as well. Please email us though, so we know how best to accommodate you: hello@lightandlilac.com

I don't have my full RSVP list yet - but I know most of the people who are coming. Can I still order the place cards now?

Yes! In fact, it's best you order sooner rather than later so we can get started on making your name cards. You can always purchase additional cards later.

Keep in mind though, whichever discount bracket you fall under for your first order, we go by that one. So if you ordered 99 cards, your discounted rate is $8.99 per card. If you added 10 later on, even though you'd be in the 100+ bracket in totality, we do not refund later to reflect the difference.

Same goes if you order 100+ but then realize you need less. We will ship you the amount you ordered. No refunds are permitted once production has begun.

If you have any other questions, please contact: hello@lightandlilac.com